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Chapter 9 - Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MT2834BA/BL Series User Guide
9.4 Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the
following addresses:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone: 800 826-0279
Fax: 914 267-2420
Email: [email protected]
Internet: http://www.thesupplynet.com
9.5 Technical Support
Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this unit,
please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have
modem information available. You can also contact Technical Support by e-mail at the following
addresses:
Country Email Telephone
Please note the status of the modem before contacting Technical Support. Status information can
include the state of the LED indicators, screen messages, diagnostic test results, problems with a
specific application, etc.
9.6 Internet Sites
Multi-Tech is a commercial provider on the Internet. Multi-Tech has a Web site at
http://www.multitech.com
and an ftp site at ftp://ftp.multitech.com
- MT2834BA/MT2834BL Series 1
- Intelligent Data/Fax Modems 1
- User Guide 1
- Contents 3
- 1.1 Introduction 6
- 1.2 How To Use This Manual 6
- 1.3 Modem Features 7
- 1.4 Fax Features 8
- 1.5 Technical Specifications 9
- 1.6 Power 10
- 1.7 Modem LED Indicators 11
- 1.8 Controls on PC Board 12
- 2.2 Installation 14
- 2.2.1 Safety Warnings 14
- 2.2.2 Installation Procedure 14
- Figure 2-2. BL Connections 15
- 3.1 Introduction 18
- 3.2 Configuring Your Software 18
- 3.3 PC Initialization Strings 18
- 3.3.2 Other Parameters 19
- 3.5 Modem Basics 20
- 3.5.1 Simple Operations 20
- 4.1 Introduction 22
- 4.2 Dialing/On-Line/Answering 22
- 4.6 Dial-Up Operation 24
- 4.7 Manual Call Origination 24
- 4.8 Automatic Answering 25
- 4.9 Manual Answering 25
- 4.10 Handshaking Details 26
- 4.11 Call Termination 26
- Chapter 5 - Command Mode 27
- 5.1 Introduction 28
- 5.1.1 AT Command Editing 28
- 5.1.2 Functional Modes 28
- 5.2 Summary of AT Commands 29
- 5.3 Result Codes 32
- 5.4 Dialing Commands 33
- 5.4.2 Dial Modifier Commands 34
- Quiet Answer @ 36
- Storing Phone Numbers D...N 37
- Number Linking NN 37
- Modem Reset Z 38
- Unix UUCP Spoofing $SP 39
- Bell/V.21 Tone B 42
- Auto Speed Detect #A 43
- Carrier Detect Control &C 44
- CTS Control &R 44
- Data Set Ready Control &S 45
- Normal Mode &E0 46
- Auto-Reliable Mode &E1 46
- Reliable Mode &E2 46
- V.42 Mode Select #L 47
- Auto-Reliable Buffering $A 47
- Retransmit Count $R 48
- 5.4.9 Flow Control Commands 49
- Xon/Xoff Pass-Through &E7 50
- Send Xon/Xoff Characters #X 50
- Maximum Block Size &BS 51
- Parity Selection #P 51
- Through and Pacing Commands 52
- Speed Conversion $BA 53
- Modem Baud Rate $MB 53
- Serial Port Baud Rate $SB 54
- Help Screens $H 55
- Inquiry for Product Code I 55
- Listing S-Register Values L6 55
- Off Hook H 56
- BREAK AT<CR> 56
- 5.4.13 Line Probe Commands 57
- Chapter 6 - S-Registers 58
- 6.1 Introduction 59
- 7.1 Introduction 69
- Configuration 70
- Change LOGIN Password #I 74
- Change SETUP Password #S 74
- Callback Time Delay (S15) 75
- Callback Attempts (S16) 75
- Local Inactivity Timer (S29) 75
- 8.1 Introduction 77
- 8.3 Speaker Volume Control 83
- DIP-Switches 84
- DIP Switches #13-14 85
- 9.1 Introduction 87
- 9.5 Technical Support 89
- 9.6 Internet Sites 89
- 9.4 Replacement Parts 89
- Appendixes 90
- Upgrade Overview 91
- Appendix B - Troubleshooting 94
- I Am Losing Data 97
- *Factory Default 100
- Password Command Summary 106
- V.25bis Commands 106
- Delayed and Forbidden Numbers 107
- V.25bis Operation 107
- V.25bis Mode AT Commands 108
- V.25bis AT Commands 109
- DTR Dialing ($D) Command 110
- 25-PIN DTE 113
- Connector 113
- 25-PIN DCE 113
- FCC Part 68 Telecom 114
- Canadian Limitations Notice 115
- South African Notice 116
- Appendix G – WEEE 117
- Statement 117
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