
D Warranty, Service, and Technical Support
42
Repairs for damages caused by lightning storms, water, power surges, incorrect in-
stallation, physical abuse, or user-caused damages are billed on a time-plus-materi-
als basis.
Repair Procedures for International Customers
(Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical
repair option for your Multi-Tech product. You may also contact any Multi-Tech
sales office for information about the nearest distributor or other repair service for
your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight pre-
paid to our Mounds View, Minnesota factory. Recommended international ship-
ment methods are via Federal Express, UPS or DHL courier services, or by airmail
parcel post; shipments made by any other method will be refused. A Returned Ma-
terials Authorization (RMA) is required for products shipped from outside the
U.S.A. and Canada. Please contact us for return authorization and shipping instruc-
tions on any International shipments to the U.S.A. Please include, inside the ship-
ping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warran-
ty, a check drawn on a U.S. bank or your company’s purchase order for repair charg-
es. Repaired units shall be shipped freight collect, unless other arrangements are
made in advance.
Please direct your questions regarding technical matters, product configuration, ver-
ification that the product is defective, etc., to our Technical Support department
your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at
Repairs for damages caused by lightning storms, water, power surges, incorrect in-
stallation, physical abuse, or user-caused damages are billed on a time-plus-materi-
als basis.
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech
product online at the following URL:
http://www.multitech.com/register/
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