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Q40. My MTPRI-HD23B PRI card’s CHANNEL CLOCK LED is lit. Is
that normal?
A40. Yes; when lit it indicates proper channel clocking is taking place.
Q41. My MTPRI-HD23B PRI card’s HEART BEAT LED is lit. Is that
normal?
A41. No; if the HEART BEAT LED is lit, the firmware has encountered an
unrecoverable error. Restart the CommPlete system. Call Tech Support if the
problem persists (see Q62).
Q42. My MTPRI-HD23B PRI card’s PHY LINK LED is off. Is that
normal?
A42. No; if the PHY LINK LED is Off it indicates the absence of valid LEC (Local
Exchange Carrier) circuit signaling. The ISDN circuit is not connected to the PRI
card properly. Look for missing or broken wiring from the LEC distribution facility,
malfunctioning interconnect cabling (broken wires, bad connectors, incorrect
connector installation, etc.). If the problem persists, contact your LEC
representative.
Q43. My MTPRI-HD23B PRI card’s RED ALARM LED is lit. Is that
normal?
A43. No; it indicates that the PRI card is experiencing a high error rate or is not
configured properly (an improper receive signal or no receive signal). Check the
configuration of the PRI card with the PRISTATUS command at the controller.
Contact your LEC representative or Multi-Tech's Technical Support Department if
you continue to experience this alarm (see Q62).
Q44. My MTPRI-HD23B PRI card’s YELLOW ALARM LED is lit. Is
that normal?
A44. No; the device at the other end of the network has a Red Alarm condition. It may
not be receiving the signal from the PRI card. Contact your LEC representative.
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