Multitech MultiVOIP 100 MVP120 Guía de usuario descargar pdf (Pagina 66)

Chapter 9 - Warranty, Service, and Technical Support

Multi-Tech Systems, Inc. MultiVOIP User Guide

Please direct your questions regarding technical matters, product configuration, verification that

the product is defective, etc., to our Technical Support department at (800) 972-2439 or email

[email protected]. Please direct your questions regarding repair expediting, receiving,

shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-

Repairs for damages caused by lightning storms, water, power surges, incorrect installation,

physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair

option for your Multi-Tech product. You may also contact any Multi-Tech sales office for

information about the nearest distributor or other repair service for your Multi-Tech product.

http://www.multitech.com/COMPANY/offices/DEFAULT.ASP

In the event that factory service is required, products may be shipped, freight prepaid to our

Mounds View, Minnesota factory. Recommended international shipment methods are via

Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by

any other method will be refused. A Returned Materials Authorization (RMA) is required for

products shipped from outside the U.S.A. and Canada. Please contact us for return

authorization and shipping instructions on any International shipments to the U.S.A. Please

include, inside the shipping box, a description of the problem, a return shipping address (must

have street address, not P.O. Box), your telephone number, and if the product is out of

warranty, a check drawn on a U.S. bank or your company’s purchase order for repair charges.

Repaired units shall be shipped freight collect, unless other arrangements are made in

advance.

Please direct your questions regarding technical matters, product configuration, verification that

the product is defective, etc., to our Technical Support department nearest you or email

[email protected]. When calling the U.S., please direct your questions regarding repair

expediting, receiving, shipping, billing, etc., to our Repair Accounting department at

+(763) 717-5631 in the U.S.A., or email [email protected].

Repairs for damages caused by lightning storms, water, power surges, incorrect installation,

physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

Procedures for International Distributors of Multi-Tech products are on the distributor web site.

http://www.multitech.com/PARTNERS/login/

10-Sep-01

Online Warranty Registration

To register your MultiVOIP online, click the following link:

http://www.multitech.com/register/

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Multitech MultiVOIP 100 MVP120 Guía de usuario Pagina 66