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MultiVOIP®Voice/FaxoverIPGateways 83
Chapter 5 – Configuring the Phone
Book
WhenaVOIPservesaPBXsystem,ensurethattheVOIP’soperationistransparenttothetelephoneenduser.
MakesuretheVOIPdoesnotdialextradigitstoreachuserselsewhereonthenetworkthattheVOIPserves.
VOIPservicecommonlyreducesdialeddigits.Thisallowsusers(servedbyPBXs
infacilitiesindistantcities)to
dialtheircoworkerswith3,4,or5digitextensionsasiftheywereinthesamefacility.
Also,ensuretheVOIPsetupallowsuserstomakecallsonanontollbasistoanynumbersaccessiblewithouttoll
byusers
atallotherlocations ontheVOIPsystem.Consider,forexample,acompanywithVOIPequippedoffices
inNewYork,Miami,andLosAngeles,eachservedbyitsownPBX.WhentheVOIPphonebooksaresetcorrectly,
personnelintheMiamiofficeshouldbeabletomakecallswithouttoll
notonlytothecompany’sofficesinNew
YorkandLosAngeles,butalsotoanynumberthat’slocalinthosetwocities.
ToachievetransparencyoftheVOIPtelephonysystemandtogivefulla ccesstoalltypesofnontollcallsmade
possiblebytheVOIPsystem,the
VOIPadministratormustproperlyconfigurethe“Outbound”and“Inbound”
phonebooksofeachVOIPinthesystem.
The“Outbound”phonebookforaparticularVOIPunitdescribesthedialingsequencesrequiredforacallto
originatelocally(typicallyinaPBXinaparticularfacility)andreachanyofitspossibledestinations
atremote
VOIPsites,includingnontollcallscompletedinthePSTNattheremotesite.
The“Inbound”phonebookforaparticularVOIPunitdescribesthedialingsequencesrequiredforacallto
originateremotelyfromanyotherVOIPsitesinthesystem,andtoterminateonthatparticularVOIP.
TheMultiVOIP’sOutboundphonebookli ststhephonestationsitcancall;itsInboundphonebookdescribesthe
dialingsequencesthatcanbeusedtocallthatMultiVOIPandhowthosecallsaredirected.Thephone numbers
arenotlistedindividually,butare,instead,describedbyrule.
IdentifyRemoteVOIPSitetoCall
AfterinstallingtheMultiV OIP,confirmthatitisconfiguredandoperatingproperlybycheckingendtoend
connectivity.Todoso,discoveranotherVOIPthatyoucancallfortesting .Obtaintheremotesite’sIPand
telephoneinformation.
IfthisistheveryfirstVOIPinthesystem,coordinatetheinstallation
ofthisMultiVOIPwithaninstallatio nof
anotherunitataremotesite.
IdentifyVOIPProtocoltobeUsed
DetermineifyouwanttouseH.323,SIP,orSPP.Althoughyoucanmixprotocols inasingl eVOIPsystem,itis
bettertousethesameVOIPprotocolforallVOIPunitsinthesystem.
SPPisanonstandardprotocoldevelopedbyMultiTech.SPPisnotcompatible with
the“Proprietary”protocol
usedinMultiTech’searliergenerationofVOIPgate ways.
The–SSseriesofMultiVOIPsonlysupporttheSIPprotocol.
The–FXmodelsdonotsupportH.323.
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