Multitech MTA128NT Manual de usuario descargar pdf (Pagina 2)

ID and Keywords Symptom: Workaround

071305s

…The call might drop.

Contact your technical support organization and

request that they look for the signature of this

problem. If the signature is present, request and

apply the latest approved combo patch that

includes patch 13679.

Related document: PSN001302.

Duplication,

Interchange, ISDN,

System Reset,

Blocked/Dropped Call

IF:

- The servers undergo an interchange, and

- The newly active server undergoes a reset system 1, and

- A call is in progress over an ISDN-PRI trunk, and

- That trunk is in a trunk group configured as NFAS with D-channel

backup...

THEN:

071289s

…The fourth endpoint cannot hear the conference.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes the Service Interrupting patch

13674.

Related document: PSN001303.

Blocked/Dropped

Call, Conference,

SIP, Talkpath

IF:

- Three SIP endpoints are in a conference call, and

- A fourth SIP endpoint joins the conference...

THEN:

071203s

…The call follows the internal coverage path instead.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes patch 13660.

Related document: PSN001293.

Coverage,

Forwarding, Transfer

IF:

- On the system coverage options form, you set the field External

Coverage Treatment For Transferred Incoming Trunk Calls to Yes, and

- One endpoint in your configuration transfers an incoming trunk call to

another endpoint in your configuration...

THEN:

071050s

…The subroutine does not return processing to the main vector, and so

any subsequent steps in the main vector do not take effect.

In the subroutine, replace the steps:

01 route-to <VDN> if <condition>

02 return

with the steps:

01 goto step 3 if <condition>

02 return

03 route-to <VDN> if unconditionally

Alternatively, contact your technical support

organization. Request and apply the latest

approved combo patch that includes patch 13619.

Related document: PSN001297.

Vector,

Blocked/Dropped Call

IF:

- In a vector, a subroutine contains a route-to step to a VDN (Vector

Directory Number), with a condition (if), and

- That condition is not fulfilled...

THEN:

071025s

…The Softphone continues to ring for 5 rings.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes patch 13597.

Related document: PSN001330.

Bridging, Softphone

IF:

- An IP Softphone in telecommuter mode, or a bridged appearance of

that Softphone, is active on a call, and

- The Softphone receives a call on its bridged appearance, and

- Another endpoint picks up the call...

THEN:

070881s

…You can no longer use programmed abbreviated-dialing buttons to log

in to hunt groups. The capacities form shows a hunt group maximum of

99 or 999.

Reprogram the abbreviated-dialing buttons.

Alternatively, change the dial plan form to

accommodate a longer FAC (Feature Access

Code), and then add a FAC with a zero at the end.

Alternatively, contact your technical support

organization. Upgrade to Release 12 or later of

CMS.

Related document: PSN001307.

Agent, Appliance,

Button, Call Center,

Endpoint, Hunt

Group, Login,

Telephone, CMS (Call

Management System)

/ CCR (Contact

Center Recording)

IF:

- You upgrade to Release 3.1.2 or later of Communication Manager, and

- You are running Release 11.1 or earlier of CMS, and

- You are using non-EAS (Expert Agent Selection) agents...

THEN:

070850s

…The endpoint appears to register, but in fact it never completes

registration, so it cannot make or receive calls. Resetting the endpoint

does not correct the problem.

Avoid a configuration which puts a Cajun P550

MultiService Switch between the server and a 46xx

endpoint running firmware vintage 2.8 load 2755.

Alternatively, enable VLAN tagging on the Cajun

P550 MultiService Swtich to accept a 4-byte larger

packet.

Another alternative is to roll the 46xx endpoint

back to firmware earlier than vintage 2.8 load

2755d.

Endpoint / Appliance /

Telephone,

Blocked/Dropped

Call, Registration

IF:

- On the ip-network-region form, the field Near End Establishes TCP

Signaling Socket is set to Yes, and

- Also on the ip-network-region form, the field H.323 Security Profiles is

set to 'any-auth', and

- A 46xx endpoint is using firmware vintage 2.8 load 2755, and

- In the path between the server and that 46xx endpoint, there is a Cajun

P550 MultiService Switch...

THEN:

070720s

…The call connects, but both parties hear continued Music On Hold.

Contact your technical support organization.

Request and apply the latest approved combo

patch that includes patch 13501.

Related document: PSN001232.

Media Gateway,

Music On Hold,

Announcement,

EC500, Wireless

IF:

- An endpoint with EC500 enabled puts a call on hold, and

- The call receives integrated Music On Hold from a G350 or G700 media

gateway, and

- The EC500 associated with the first endpoint picks up the call by dialing

the FNE (Feature Name Extensions) of Held Appearance Select...

THEN:

Page 2 of 6Avaya Communication Manager, Release 4.0

Known Issues and Workarounds for the S8400 Server

© 25 June 2007 Avaya

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