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ID and Keywords Symptom: Workaround
051675h
…The modem goes out of service.
Reboot the modem.
You can reduce the frequency of this issue by
avoiding the use of the modem for routing VoIP
bearer traffic.
Watch for a newer version of MTA128NT from
Multitech that remedies this issue.
ISDN, Modem, Media
Gateway,
Blocked/Dropped
Call, H.248 IP
IF:
- You have an ISDN Multitech modem (IWAY version 3.34L of
MTA128NT) on a G350 or G250 Media Gateway, and
- The modem is operating at 230Kb/sec full duplex, and
- The modem has been transmitting voice traffic for about half an hour
OR has been transmitting packets of about 64 bytes or smaller for a few
minutes…
THEN:
051490s
…The browser might stop working. This results from a rare race
condition during automatic rotation of log files at 4:02 AM.
Contact your Technical Services Organization to
check and restart the web services.
To avoid this situation, do not work in
Communication Manager via a Web browser
between 4:00 AM and 4:05 AM.
Related document: PSN000355.
Administration,
Maintenance
IF:
- You are working in Communication Manager via a Web browser, and
- The time is approximately 4:00 AM…
THEN:
045049s
…You receive the message Command Failed; License Not Compatible
With System Configuration.
Take Communication Manager out of night mode
before loading the license file.
Related document: PSN000149.
License
IF:
- Communication Manager is in night mode, and
- You attempt to load a license file…
THEN:
040474s
…The output omits the zero in displaying the version number. For
instance, firmware release 1.04 inaccurately appears in the output as
Prod Rel (Product Release) 1.4.
At the endpoint, press the Mute, View, and #
buttons to see the accurate firmware release
number.
Endpoint / Appliance /
Telephone, Firmware
Download, File
Transfer, Maintenance
IF:
- The firmware release for an IP endpoint contains a period followed by a
zero (".0"), and
- You run the command 'status station' or 'list registered-ip-stations' for
that endpoint…
THEN:
033854s
…The endpoint does not accept the attempt, regardless of the download
To re-download a given release of firmware to an
endpoint that already has that firmware, first
download a different release, and then download
the desired release.
Maintenance,
Firmware Download,
File Transfer,
Endpoint / Appliance /
Telephone
IF:
- An endpoint reports that it already has a given release of its firmware,
and
- You attempt to download the same firmware again…
THEN:
033556s
…DTMF tones cannot be sent to the far end.
Set the method of DTMF for the signaling group to
'rtp-dtmf-payload'.
Networking, Tone,
H.323 IP, Trunk, SIP,
Endpoint / Appliance /
Telephone
IF:
- The DTMF method for a signaling group is set to 'in-band' or 'in-band-
g711', and
- An IP endpoint makes a call over and IP or SIP trunk in that signaling
group…
THEN:
030208s
…The endpoint cannot dial.
On the station form for the DCP endpoint, set the
port to be "DCP Port". Alternatively, if TTI
(Terminal Translation Initialization) is enabled, do a
TTI or PSA (Personal Station Access) associate.
Related document: PSN000087.
System Reset,
Upgrade, Endpoint /
Appliance /
Telephone,
Maintenance
IF:
- A DCP endpoint is associated with an IP Softphone, and
- Communication Manager undergoes an upgrade or a reset system 3, 4,
or 5…
THEN:
025337s
…The attempt does not succeed, because the modem is busy.
Schedule the command to run later via the Linux
shell, using the command 'at'. For instance:
at now + 3 minutes
at> testinads
at> ^d
Maintenance, Modem
IF:
- Someone is logged in via the modem, and
- You attempt to use the command 'testinads' or 'testmodem'…
THEN:
025227s
…The system appears to accept the command, and can take several
minutes before it eventually returns a test failure.
Do not use the command 'reset board' on an empty
slot.
Administration,
Maintenance, TN
Circuit Pack
IF:
- A slot is unadministered and physically empty, and
- You use the command 'reset board' for that slot…
THEN:
022137s
…The backup is not visible.
Look for information about backups to that server
under the web menu option View Backup Log.
Maintenance, File
Transfer,
Backup/Restore
IF:
- You back up data to a DOS-based ftp server, and
- You look for the data via the web menu option View Restore Data…
THEN:
Page 5 of 6Avaya Communication Manager, Release 4.0
Known Issues and Workarounds for the S8400 Server
© 25 June 2007 Avaya
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