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ID and Keywords Symptom: Workaround
064268s
…Those trunks are not released when the conference ends.
A reset system 2 releases the trunks.
Contact your technical support organization.
Request and apply the latest approved combo
patch that includes patch 13060.
Related document: PSN001118.
Conference, SIP,
Softphone, Trunk
IF:
- A call on a SIP Softphone uses the Click To Conference feature, and
- One or more endpoints are connected to the conference by a trunk, and
- The conference initiator drops from the call before an endpoint on a
trunk…
THEN:
064243s
…SAMP logins can become corrupt.
Contact your technical support organization.
Request and apply the latest approved combo
patch that includes patch 13411 for CM3.1.2 or
patch 13458 for CM2.2.2.
Related document: PSN001195.
Login, Maintenance
IF:
- You add or remove logins to Communication Manager at a rate faster
than one every 18 seconds...
THEN:
063994s
…There are no SNMP traps for ISDN-SGRP (ISDN Signaling Group)
alarms.
On the SNMP filter web page, set the filters for
major, minor, and warning. Do not filter by
category, MO-Type, or MO-Location.
Related document: PSN001032.
Alarm, Maintenance
IF:
- On the SNMP filter web page, you filter by category, MO-Type, or MO-
Location…
THEN:
063761s
...Communication Manager rejects ASAI third-party requests when DS1
signaling is set to ISDN-PRI. As a result, the ASAI agent GUI cannot
Set DS1 signaling to ISDN-EXT.
Alternatively, contact your technical support
organization. Request and apply the latest
approved combo patch that includes patch 12668.
Related document: PSN001201.
Adjunct, ASAI, Agent,
Call Center,
Conference, ISDN,
PRI, DS1
IF:
- You use ASAI third party selective listen requests...
THEN:
063449s
…The agent hears a series of digits which sound with equal duration in
Remove the BSR polling step in the vector.
Alternatively, add a collect step prior to the queue-
to best step, in order to dump all digits in the call
buffer.
Related document: PSN000984.
Call Center, Tone,
Agent, Vector, BSR
(Best Services
Routing)
IF:
- BSR (Best Services Routing) polling fails, and
- Later in the call, someone accidentally presses a digit…
THEN:
063438s
…The call might continue to appear to the CTI application as an
incoming call.
Set the field Send Reroute Request to No for the
hunt group associated with voice mail.
Related document: PSN001013.
Coverage, Messaging
/ Voice Mail
IF:
- If a call comes to a CTI application, and
- The call covers to voice mail…
THEN:
063254s
…Nevertheless the button winks rather than fluttering.
Contact your technical support organization.
Request and apply the latest approved combo
patch that includes patch 12634.
Related document: PSN001135.
Endpoint / Appliance /
Telephone, Button,
Hold, Bridging
IF:
- On an XM24 Expansion Module, you set a feature button to be a
bridged line appearance, and
- In the section of the system-parameters features form for LED settings
of a digital station line appearance, you set the LED for that button to
flutter, rather than wink, when a call is on hold…
THEN:
063203s
…The first attempt does not succeed.
Try the administration again. It works the second
time.
Administration, DS1
IF:
- On the DS1 form, you administer the internal DS1 for a G250 Media
Gateway...
THEN:
063095s
…One or more of the tones might go over the trunk twice, making the
information to the far end invalid.
Try again to send the tones. Usually the second
attempt succeeds.
H.323 IP, Tone,
Media Gateway, Trunk
IF:
- An IP endpoint on a media gateway is on a call with a non-IP endpoint,
and
- The IP endpoint attempts to send DMTF tones over an IP trunk (for
instance, as a password), and
- DMTF tones on that trunk are set to 'rtp-payload'...
THEN:
063056s
…The agent hear zip tone as the call comes off hold.
Disregard the zip tone.
Tone, Call Center,
Agent, Hold,
Announcement,
Vector
IF:
- On the system-parameters features form, the field Hear Zip Tone
Following VOA is set to No, and
- On a call, the agent presses voa-repeat, and
- The agent then holds and unholds the call...
THEN:
Page 3 of 9Avaya Communication Manager, Release 3.1
Known Issues and Workarounds for the S8400 Media Server
© 5 March 2007 Avaya
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