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4 MultiVOIP Gatekeeper User Guide
6 Troubleshooting 35
Introduction ......................................................................................................................................... 36
Hardware Troubleshooting ..................................................................................................................... 36
Diagnostic Tests.............................................................................................................................. 38
Troubleshooting with Error Messages ...................................................................................................... 38
Calling Technical Support ....................................................................................................................... 39
7 Service, Warranty, and Technical Support 41
Introduction ......................................................................................................................................... 42
Limited Warranty .................................................................................................................................. 42
Addendum for North American Products ............................................................................................ 42
Addendum for International Products ................................................................................................. 42
Service ................................................................................................................................................ 43
Ordering Accessories ............................................................................................................................ 43
Tech Support ....................................................................................................................................... 44
Recording Gatekeeper Information .................................................................................................... 44
About the Internet................................................................................................................................. 44
Appendices 45
Appendix A Connector Pinouts ............................................................................................................. 46
SBC Connectors .............................................................................................................................. 46
NIC Board Connector ....................................................................................................................... 48
SBC Onboard Connectors ................................................................................................................. 49
Expansion Slots .............................................................................................................................. 54
How to Set Jumpers ........................................................................................................................ 57
Appendix B: SBC Mapping Parameters ..................................................................................................... 63
Appendix C - SBC Configuration Details.................................................................................................... 63
Flash BIOS Update .......................................................................................................................... 63
Watchdog Timer Configuration ......................................................................................................... 63
Green PC Function ................................................................................................................................63
Power Saving Block Diagram ............................................................................................................ 64
CPU Doze Mode .............................................................................................................................. 64
System Standby Mode ..................................................................................................................... 64
System Suspend Mode .................................................................................................................... 64
Award BIOS Setup .......................................................................................................................... 65
Entering Setup...................................................................................................................................... 66
Setup Keyboard Commands ............................................................................................................. 66
The Standard CMOS Setup Menu ...................................................................................................... 67
Memory Installation ......................................................................................................................... 67
SBC Configuration ................................................................................................................................. 67
VGA Driver Utilities ................................................................................................................................68
VGA Drivers.................................................................................................................................... 68
The BIOS Features Setup Menu ........................................................................................................ 70
Chipset Features Setup .................................................................................................................... 73
DRAM Settings ................................................................................................................................74
Cache Features .............................................................................................................................. 74
PCI and IDE Configuration ................................................................................................................ 74
Power Management Setup ..................................................................................................................... 75
Power Management ....................................................................................................................... 75
Doze Mode ..................................................................................................................................... 76
Standby Mode ................................................................................................................................76
IDE HDD Auto Detection ................................................................................................................... 79
Appendix D Regulatory Information ..................................................................................................... 83
- MultiVOIP Gatekeeper 1
- Model MVPGK1 1
- Hardware User Guide 1
- User Guide 2
- Contents 3
- 6 Troubleshooting 35 4
- Appendices 45 4
- 1 Introduction/Description 5
- System Overview 6
- Technical Specifications 7
- SBC (Single Board Computer) 8
- Display: 9
- NIC Board (EN10100 PCI Card) 10
- Chapter 1 - System Overview 11
- 2 Installation and Setup 13
- Rack Mounting 15
- Cable Connections 15
- NIC Cabling 16
- SBC Board Cabling 16
- Powering Up 17
- 3 Single Board Computer 19
- Introduction 20
- Component Locations 21
- 4 PCI NIC Board 23
- About PCI Bus 25
- Features 25
- LED Indicators 26
- 5 Hardware Removal/ 27
- Replacement 27
- Card Cage Removal/Replacement 29
- GateKeeper 30
- Board Removal and Replacement 31
- Removing NIC Board 32
- 6 Troubleshooting 35
- Hardware Troubleshooting 36
- Chapter 6 - Troubleshooting 37
- Diagnostic Tests 38
- Calling Technical Support 39
- 7 Service, Warranty, and 40
- Technical Support 40
- Limited Warranty 41
- Ordering Accessories 42
- Tech Support 43
- About the Internet 43
- Appendices 44
- Pin Identification 45
- 6-Pin Circular Jack 46
- SBC Onboard Connectors 48
- Printer Port Connector 49
- COM 2 Port Connector 50
- Hard Disk Connector 50
- COM2 Connector 51
- External Keyboard Connector 51
- Reset Connector 51
- Floppy Disk Drive Connector 51
- Hard drive Connector 52
- Hard drive LED Connector 53
- Power Connector 53
- Expansion Slots 54
- ISA Bus Pin Assignments 55
- How to Set Jumpers 56
- Jumper Settings 57
- JP4 : CPU Clock Selection + 58
- Table B-4. DMA Channels Map 61
- Table B-5. Memory Map 61
- Table B-6. I/O Map 61
- Green PC Function 62
- Power Saving Block Diagram 63
- CPU Doze Mode 63
- System Standby Mode 63
- System Suspend Mode 63
- Award BIOS Setup 64
- Entering Setup 65
- SBC Configuration 66
- VGA Driver Utilities 67
- The BIOS Features Setup Menu 69
- Virus Warning 70
- Quick Power On Self Test 70
- Boot Sequence 70
- Boot Up Floppy Seek 70
- Boot Up NumLock Status 71
- Boot Up System Speed 71
- Gate A20 Option 71
- Typematic Rate Setting 71
- Typematic Rate (Chars/Sec) 71
- Chipset Features Setup 72
- DRAM Settings 73
- Cache Features 73
- PCI and IDE Configuration 73
- Power Management Setup 74
- Doze Mode 75
- Standby Mode 75
- PCI IRQ Activated by 76
- PCI IDE IRQ Map to 76
- Onboard PCI SCSI Chip 76
- Load BIOS Defaults 76
- Load Setup Defaults 76
- Integrated Peripherals 77
- Password Setting 77
- IDE HDD Auto Detection 78
- HDD Low Level Format 79
- Save & Exit Setup 80
- Canadian Limitations Notice 82
- Power Supply Unit 84
- Communication Module 84
- Carrier Card Expansion Card 84
- SITS/82/005S/D 85
- Compliance with BS6328 Part 1 85
- S0000122, Rev B 87
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