
7 Solving Problems
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5. If you have more than 4 racks, then you must have a MultiModemManager link hub.
SNMP Problems
I can’t see my remote MultiCommManager agent sites
Make sure you defined your managed agents in MultiCommManager.
I can see my remote MultiCommManager agent sites, but
they are grayed
1. Ping the grayed agent site to make sure that it is up and operational.
2. Make sure that the GET and SET Community strings you specified when defining the agent site
in MultiCommManager match those set on the agent site.
3. Make sure that the SNMP mode on the MultiCommManager agent site is set to Agent. The
MultiCommManager supervisor cannot recognize remote sites whose SNMP mode is
Independent.
I never see remote MultiCommManager agent fault/status
information
If the MultiCommManager agent site is grayed on the supervisor, follow the preceding
troubleshooting steps.
The Call Traffic window or a Modem Status window for a
MultiCommManager agent site receives no information
If the MultiCommManager agent site is grayed on the supervisor, follow the preceding
troubleshooting steps.
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