
8 Warranty, Service, and Technical Support
69
The Multi-Tech BBS
Multi-Tech maintains a bulletin board system (BBS) for its customers. Information available from
the BBS includes new product information, product upgrade data, and problem-solving tips. There
is also a message service that lets you request additional information. The phone number for the
Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (local and international).
The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a
setting of 8 bits, no parity, and 1 stop bit (8-N-1).
Logging onto the Multi-Tech BBS
To log on to the Multi-Tech BBS, perform the following steps:
1. Set your communications program to 8-N-1.
2. Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and
local).
3. At the prompts, type your first name, last name, and password; then press ENTER. If you are a
first time caller, the BBS will ask if your name is spelled correctly. If you answer yes, a
questionnaire will appear. You must complete the questionnaire to use the BBS on your first
call.
4. Press ENTER until the Main Menu appears. From the Main Menu you have access to three
main areas: the Files Menu, the Message Menu, and Bulletins. For help on menu commands,
type ?.
Downloading a File
If you know the file name
1. From the Main Menu, type F to access the Files Menu, then type D.
2. Enter the name of the file you wish to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.
5. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the
recommended protocol).
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