
Chapter 6: Device Manager Installation & Operation
Multi-Tech Systems, Inc. CF220-DID CallFinder User Guide 64
Firmware Updating Process - Detailed
Over time, new versions of FaxFinder/CallFinder/MultiAccess firmware may be issued. When these
newer versions become available, you may want to get the firmware files (typically by downloading them
from the Multi-Tech web site) and install them.
Updating server firmware for the FaxFinder/CallFinder/MultiAccess unit
The File name format is <model>_X_Y.bin
where X is the primary version number and Y is the extension.
NOTE: You must have the update files on your computer before beginning this procedure. The latest
version of these files will be available on the Multi-Tech web site. Put them in a directory on a
computer connected to the network on which the FaxFinder/CallFinder/MultiAccess unit is running.
NOTE: Updating the FaxFinder/CallFinder/MultiAccess unit will take it out of operation for a few minutes
(allow 10 minutes for each update if you already have the new firmware in a directory on the host
computer). Do the update at a time that is not critical to your organization’s usage of the unit.
To update firmware, follow the steps shown below.
Server Firmware Update
1. Bring up the Device Manager software main screen. In the Device column, identify the
FaxFinder/CallFinder/MultiAccess unit on which the update is to be done. Be sure that the Status of
that unit is idle before continuing. (You cannot update the FaxFinder/CallFinder/MultiAccess unit
while it is handling a call.) Select that FaxFinder/CallFinder/MultiAccess unit and right-click on it. In
the menu that appears, select Update. Before the Update can be invoked, you will be prompted to
save your current configuration.
Click Yes and the software will lead you through the steps shown in the procedure “Saving a
Configuration” presented earlier in this chapter.
For the remainder of this procedure, we will illustrate server updating with an 8-port FaxFinder
(FF820). The procedure will be essentially the same for other FaxFinders, for CallFinders, and for
Multi-Access units.
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