Multitech CF220 Guía de usuario descargar pdf (Pagina 7)

Multi-Tech Systems, Inc. CF220-DID CallFinder User Guide 7

Chapter 2 – Sample System

Introduction

The Widget Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing

Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX will not be in the

budget anytime soon.

This chapter shows how this fictitious company might use Multi-Tech’s CF220-DID CallFinder to solve its

problem.

For years, the receptionist/operator has been routing calls to various specialists within the company, but,

as the company has grown, this has become increasingly difficult. Widget’s Field Support Department

wants to give customers a permanent set of incoming phone numbers so they can reach employees who

have expertise with different kinds of vacuum cleaner systems. Widget’s Purchasing Department wants

to give vendors a permanent set of incoming phone numbers so they can reach purchasing agents

responsible for different kinds of parts. Widget wants flexibility in routing calls because employees must

cover different shifts and sometimes substitute for each other (during vacations, etc.). Yet they want to

avoid moving employees from office to office. They want to cross-train employees in different specialties.

Widget also wants to use an automated timed billing system to charge for Field Support calls.

Widget

Field Support Specialties

Widget

Purchasing Specialties

Upright Bags

Canister Belts

Wet/Dry Motors

Battery Frames

Commercial Attachments

Widget Sample Company Implementation

In the following pages we show the setup for a CallFinder system that meets the company’s needs. For

each step of the setup, we show first the practical intent of the setup, followed by its corresponding

technical implementation, as done through the CallFinder’s built-in software (accessible via web browser).

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Multitech CF220 Guía de usuario Pagina 7