Multitech CF220 Guía de usuario descargar pdf (Pagina 70)

Chapter 7: Troubleshooting

Multi-Tech Systems, Inc. CF220-DID CallFinder User Guide 70

If the mail server can be pinged neither by its domain name nor by its IP address, then

consider item B below.

CAUSE B: The mail server is not running or cannot be contacted from the CallFinder unit.

RESPONSE B: Verify that the mail server is running by sending an email to yourself using your email

software.

If you cannot send an email to yourself using your email software, then the mail server is

not running and you should find out why.

If you can send an email to yourself using the email software, then there is a problem

between your mail server and the CallFinder unit. Call Multi-Tech Tech Support (1-800-

972-2439).

Username/Password Issues. Some mail servers require that the CallFinder use its

Username and Password to log into the mail server. Others do not. This Username and

Password are specified in the Administration: SMTP Configuration screen. If the mail

server requires the CallFinder to have a Username and Password and none is provided,

access will be denied. Conversely, if the mail server does not require a Username and

Password and these have been specified anyway, again access will be denied. If call

logs are not reaching the administrator, it may be because of such Username/Password

issues.

CAUSE C: The client PC running the mail software cannot connect to the mail server.

RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator; there

may be a problem with your mail server.

3. What if the CallFinder channel doesn't answer a call on the DID line?

REMEDY. Use this procedure if Channel Configuration cannot be confirmed (that is, if you fail to hear

voice, and if, during a test call to one of the system's DID phone numbers, you fail to see the

State progressing through the stages RECV DIGITS, RING LINE, AUTO DELAY (optional),

and DIAL DIGITS in the Current Status: Channel-1/Channel-2 screen). Both the state and

the sound must be observable).

A. Situate yourself in a place where you can see the CallFinder unit and, simultaneously,

use a phone on a regular POTS line.

B. From that ordinary POTS phone, dial one of the DID phone numbers that is active in the

system.

C. As the call is completed, watch the LEDs on the front panel of the CallFinder unit.

If the DID LED remains off, then there is probably a telephony problem. That is, the DID

phone line has not been activated or configured properly. Call the telephone company.

If the DID LED comes ON, then there is something wrong with the CallFinder software.

Call Multi-Tech Tech Support (1-800-972-2439).

D. Polarity Check. Incorrect DID polarity could also prevent calls from being answered.

Signs of incorrect polarity:

(1) outside party originating call to DID number gets immediate busy

signal after dialing;

(2) line suddenly disconnects just when call should go through.

E. Call Logs. If calls have failed, you can check the CallFinder’s call logs to see the actual

DID number that the CallFinder received. Sometimes corrupted DID numbers are

presented to the CallFinder. In any event, the call logs can help to track down the error

involved.

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