Multitech CF220 Guía de usuario descargar pdf (Pagina 71)

Chapter 7: Troubleshooting

Multi-Tech Systems, Inc. CF220-DID CallFinder User Guide 71

4. What if the CallFinder presents the wrong time of day?

Or, what if the CallFinder marks calls with the wrong time of day? What if the message

“SMTP Error …” appears in the Time Server Status field of the Current Status screen?

REMEDY: The CallFinder may have lost contact with the time server. By default, the CallFinder

obtains its time from an Internet source. If the CallFinder is isolated from the Internet, then

you must provide a different time source within the private Ethernet network.

5. What if an immediate busy signal is received when dialing in on the DID line?

REMEDY

A. Check for “BUSY OUT” condition of channel on Current Status screen. If the channel is

busied out, click “Initialize Channel.”

B. Reverse DID line polarity in Channel Configuration screen.

6. What if the line suddenly disconnects just when a call is about to be

connected?

REMEDY: Reverse DID line polarity in Channel Configuration screen.

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Multitech CF220 Guía de usuario Pagina 71